Customer Service Representative

Customer Service · Montgomery, Indiana
Department Customer Service
Employment Type Full-Time
Minimum Experience Entry-level

Customer Service Representative

 

    Mission & Vision:

 

RTC Communications exists to provide quality and reliable communications, entertainment, and technology products and services to Daviess, Martin, and Lawrence counties. RTC seeks to deliver the future today to our customers and community. Our number one priority has been to combine state-of-the-art technology and old-fashioned service to provide you and your business with the highest quality communications available.

 

 

Company Background:

 

RTC Communications, headquartered in Montgomery, IN, is a Certified Gigabit and Smart Rural Community Provider paving the communication way in Southern Indiana. Since 1949, RTC’s focus has been on serving the internet, entertainment, voice, and business service needs of customers in Daviess, Martin, and Lawrence counties. The company leverages 70+ years of knowledge, intelligence, and expertise to deploy fiber optic and advanced services. RTC customers have access to IntelecynTM Speed, world-class broadband internet riding on the latest optical Fiber to the home (FTTH) network, which can reach speeds of up to 1 gigabit. Additionally, RTC provides Intelecyn Entertainment, Intelecyn Home, and Intelecyn Business solutions.

 

RTC is committed to changing lives one connection at a time by connecting Southern Indiana communities and their members to what means most to them!”

 

For almost 70 years, RTC and our team have served the communications and entertainment needs of our customers in Daviess, Martin, and Lawrence counties. Soon, every business and household will be able to take advantage of the latest, state-of-the-art fiber-optic broadband network— comparable with any big city—in fact, better than most.

 

Someplace along the way, it is assumed that the typical employee will have 10, 20, or even more jobs during their lifetime. At RTC Communications, we defy conventional wisdom and have team members with over 30 years of service. Why? Because they are fulfilled, not just economically but also emotionally. Each person truly can see how what they do contributes to the success of the company and the happiness of our customers. When you can draw the line between what you do and the customer, it is bound to be a positive equation that can create a great moment for you and the company. At RTC, innovation, ingenuity, and integrity intersect with tradition . . . where you can enjoy the security of a traditional retirement program along with the peace of mind from a healthcare plan that is second to none in our area.

 

RTC Communications provides advanced communications services to the SW Indiana communities. RTC offers a variety of services to residential customers over its advanced fiber optic and layer 3 Cisco and Calix redundant networks, including CPE, high-speed internet, DIA, Ethernet, UCaaS, or hosted voice, managed Wi-Fi and ITaaS or IT support solutions. RTC offers communications solutions to small, medium, and enterprise businesses.

                                                                

JOB SUMMARY

 

The CSR will think critically, listens actively, and makes sound decisions in a fast-paced contact center environment, and participates in the development of the department by providing input on customer feedback, the effectiveness of current practices, and providing suggestions for how RTC can make each customer experience world-class. 

 

RESPONSIBILITIES

  • Excellent phone etiquette
  • Ability to process payments and prior cash-handling experience
  • Greets all walk-in customers in a professional and friendly manner
  • Maintains a professional appearance in office casual attire
  • Ability to submit online locate requests to 811
  • Working knowledge of Microsoft Office
  • Must have the ability to multi-task and be comfortable working in a fast-paced environment
  • Maintains strict customer confidentiality and follows all rules set forth to comply
  • Needs to be comfortable writing trouble tickets and service orders
  • Always willing to work as a team
  • Communicate effectively with peer departments and use sound judgment to determine the appropriate course of action.
  • Communicate issues effectively to Team Lead and Supervisor during escalated instances.

 

QUALIFICATIONS 

  • High school diploma or equivalent required.
  • Previous sales, customer service, and keyboarding experience required Call center experience a plus.
  • Demonstrated computer skills, including proficiency in Microsoft Office applications, typing speed of at least 40 words per minute, and ability to quickly learn new software.
  • Excellent verbal and written communication skills and ability to interact with a diverse population.
  • Ability to work appropriately with and to protect sensitive information.
  • Creative and critical thinking skills
  • Strong analytical and organizational skills
  • Attention to detail; high level of accuracy.
  • Ability to embrace change, learn new skills, and continuously improve.
  • Ability to work both independently and with co-workers toward the goals of the company

Thank You

Your application was submitted successfully.

  • Location
    Montgomery, Indiana
  • Department
    Customer Service
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level